Refund Policy

Last updated: 10 May 2026 · Version 1.0

ℹ️ All PraxisMD payments are processed by Paddle.com Market Limited, who acts as the Merchant of Record. Refund requests are administered through PraxisMD support and processed via Paddle.

Refund Summary

Trial cancellation Full refund — no charge ever made

Change of mind Not eligible

Partial-year cancellation Not eligible — access continues to period end

Duplicate payment Full refund of duplicate charge

Sustained outage (>30 consecutive days) Pro-rata refund for outage period

Verification rejected (no appeal path) 50% refunded after 30 days · 50% admin fee retained

1. General Policy — No Refunds

All PraxisMD subscription payments are non-refundable except in the specific circumstances set out in this policy. By subscribing, you acknowledge and agree to this policy.

This applies to all plan types, including:

Clinician Annual Subscription (after the free trial period)
Student / Teaching Plan (2-year licence)
Renewal or upgrade payments

2. Free Trial — No Charge

Clinician plan subscribers receive a 7-day free trial. No payment is taken during the trial. If you cancel before the trial ends, you will not be charged and no refund is necessary. You are encouraged to fully evaluate the service during the trial period before your subscription begins.

✅ Trial tip: Cancel any time before day 7 of your trial at support@praxismd.app to avoid any charge.

3. Sustained Service Outage — Exception

If PraxisMD is completely inaccessible or non-functional for more than 30 consecutive days within a single subscription year, you will be entitled to a pro-rata refund for the period during which the service was unavailable.

The following conditions apply:

The outage must be continuous (not cumulative). Separate shorter outages do not combine to reach the 30-day threshold.
The outage must affect the core application — not planned maintenance windows, third-party service disruptions (e.g. internet providers), or individual device/browser issues.
You must report the outage to support@praxismd.app within the outage period so that we can investigate and log it.
Refund is calculated as: (number of days unavailable ÷ 365) × annual subscription price paid.

We are committed to maintaining a high level of service availability and consider this threshold to be a safety net that we sincerely hope never needs to be invoked.

4. Verification Failure

If you subscribe to the Clinician plan and are ultimately unable to complete the verification process — having exhausted all available avenues including the full review and appeal procedure described in our Terms and Conditions — the following refund terms apply:

A 50% administration fee will be withheld to cover the cost of the verification review process.
The remaining 50% of your subscription payment will be refunded within 30 days of the final verification decision.
No refund of any kind will be issued if the applicant is found to have submitted fraudulent, falsified, or misleading documentation.

Access to the platform will be suspended at the point of verification failure and will not be reinstated without successful verification. By subscribing, you acknowledge and accept these terms as a condition of the verification process.

5. Duplicate or Erroneous Charges

If you are charged more than once for the same subscription period due to a technical error, we will refund the duplicate charge in full. Please contact us with your payment confirmation details at support@praxismd.app and we will resolve this promptly.

6. Circumstances Not Eligible for Refund

The following are not eligible for a refund:

Changing your mind after purchase
No longer working in clinical practice
Not using the service during the subscription period
Dissatisfaction with a specific feature (please contact us — we actively improve the product)
Switching devices or browsers
Cancellation part-way through a subscription year (access continues to the renewal date)
Outages lasting fewer than 30 consecutive days

⚠️ Before subscribing: Please make full use of the 7-day free trial (Clinician plan) to evaluate whether PraxisMD meets your needs. We are unable to offer refunds on the basis of the service not being suitable after purchase.

7. How to Request a Refund

To submit a refund request in an eligible circumstance, email support@praxismd.app with:

Your full name and the email address used to register
Your PraxisMD ID (PMD-XXXX) if available
The reason for your request
Your payment confirmation from Paddle (if available)

We aim to respond to all refund requests within 5 business days. Approved refunds are processed by Paddle and typically appear in your account within 5–10 business days depending on your bank or card issuer.

8. Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates and the regulations of the Ras Al Khaimah Economic Zone (RAKEZ), and is read alongside our Terms and Conditions.

9. Contact

All refund queries: support@praxismd.app

Paddle billing portal: paddle.com/legal/buyers